Refund and Return Policy – RapidPro Assure
Effective Date: November 29, 2024
At RapidPro Assure, we strive to provide you with the best quality products and exceptional customer service. Your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to make your shopping experience as hassle-free as possible.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Period: You may return items within 30 days from the date of delivery.
- Condition of Items: The item must be unused and in its original, unaltered condition.
- Original Packaging: The item must be returned in its original packaging, with all parts, accessories, and any accompanying documentation included.
- Proof of Purchase: A proof of purchase is required for all returns. This can be your order confirmation email or the receipt received at the time of purchase.
How to Return an Item
Returning an item is easy. Simply follow these steps:
- Contact Us: Reach out to our customer service team by emailing info@rapidproassure.click or calling (936) 377-4384. Please provide your order number and a brief reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a Return Authorization number along with detailed instructions for returning the item.
- Prepare the Item for Return: Carefully package the item in its original packaging, ensuring that all parts and accessories are included. If the item is being returned because of an issue with our service or a product defect, we will guide you through the process.
- Ship the Item: Ship the item back to us using a reliable shipping service. You will be given a return address when you receive your return authorization. Be sure to keep your shipping receipt as proof of return.
Refund Process
Once we receive the returned item and verify that it meets our return criteria, we will process your refund. Please note:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds are processed within 7-10 business days after the returned item is inspected and confirmed to meet our return policy criteria.
- Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to an error on our part, such as receiving a defective or incorrect item.
Non-Refundable Items
Please note that some items are not eligible for return or refund under any circumstances, including:
- Customized or Personalized Products: Any products that have been personalized, customized, or specially made to order cannot be returned.
- Used or Damaged Products: Items that have been used, altered, or damaged after delivery are not eligible for return.
- Final Sale Items: Any items marked as “Final Sale” or “Non-returnable” are not eligible for return or refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will offer a full refund or replacement for defective items at no additional cost to you. To help expedite the process, please provide clear photographs of the damage or defect along with your order number when contacting customer service.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item and place a new order for the desired product. The return will be processed according to our standard return and refund policy.
Contact Us
If you have any questions or need assistance with your return, our customer service team is here to help. Feel free to contact us at info@rapidproassure.click or call us at (936) 377-4384.
Thank you for choosing RapidPro Assure. We look forward to serving you again soon!