Sales Policy – RapidPro Assure

Effective Date: November 29, 2024

At RapidPro Assure, we are dedicated to offering our customers the finest boats and marine products. We believe in transparency and fairness in all our transactions, and we aim to provide a seamless shopping experience for every customer. Below, you’ll find the detailed terms and conditions of our sales policy:

Pricing

  • All prices for products listed on our website are displayed in U.S. Dollars (USD).
  • Prices are subject to change at any time without prior notice. While we make every effort to ensure the accuracy of listed prices, we reserve the right to correct any errors or omissions.
  • Sales tax may be applied to your order based on the shipping address provided and the applicable tax laws of your state or country. The tax rate will be calculated at checkout and displayed before you finalize your order.

Order Confirmation

  • After you place an order with RapidPro Assure, you will receive an order confirmation email. This email will outline the details of your purchase, including the items ordered, the total amount charged, and the estimated delivery date.
  • If there are any issues with your order (e.g., stock discrepancies, payment issues, or shipping errors), our customer service team will contact you promptly to resolve the matter as quickly as possible. We strive for full transparency and will do our best to ensure your order is handled smoothly.

Payment Methods

We offer a variety of secure payment methods to make your shopping experience easy and convenient:

  • Credit/Debit Cards: We accept Visa, MasterCard, and American Express. All credit card payments are processed through secure channels.
  • PayPal: You may also choose to pay via PayPal for added security and convenience.
  • Other Payment Methods: Depending on your location, other payment methods may be available during checkout, including bank transfers and online payment systems. You will be notified of these options on the payment page.

Shipping

At RapidPro Assure, we offer multiple shipping options to ensure that your order reaches you in a timely manner:

  • We provide both standard and expedited shipping methods. The cost of shipping will be calculated at checkout based on the weight of your order and the delivery location.
  • Orders will be processed within 5-7 business days from the date of purchase. Please note that processing time may vary depending on product availability and order volume.
  • Delivery times can vary depending on your location. Once your order has shipped, you will receive a tracking number to monitor its progress. You can check the status of your shipment at any time using the tracking link provided in the email.
  • For international orders, additional customs duties and taxes may apply, and delivery times may be longer due to the customs process in your country.

Returns and Exchanges

  • RapidPro Assure offers a 30-day return policy for most of our products. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange. The product must be unused, in its original condition, and in its original packaging.
  • Certain products, such as custom-built boats or special orders, may not be eligible for return. Please refer to the product page or contact our customer service team for more details.
  • To initiate a return, please contact our customer service team at [customer service email or phone number] for return instructions.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or a full refund based on the nature of the damage. Please provide photos of the damaged product and packaging to help us process your claim swiftly.

Customer Support

  • Should you have any questions or concerns regarding your order, shipping, or any other aspect of your purchase, our customer support team is here to help. You can reach us via email at [support email], or by phone at [support phone number].
  • Our support hours are Monday to Friday, from 9:00 AM to 6:00 PM (local time). We aim to respond to all inquiries within 24 hours during business hours.

Thank you for choosing RapidPro Assure! We are committed to providing you with exceptional service and high-quality marine products.